Support
Have a question? Check the FAQ below or reach out directly.
Frequently Asked Questions
How many free plays do I get?
Free users get 3 plays per day. Plays reset at midnight local time. Premium users get unlimited plays.
What does Premium include?
Premium unlocks unlimited daily plays and gives you 1 free Shuffle and 1 free Freeze power-up every day.
How do power-ups work?
You start with 2 of each power-up. Shuffle rearranges all letters, Freeze pauses physics for 3 seconds, and Explode clears all tiles. Power-ups have cooldowns between uses.
Can I play on iPad?
Yes! WordDrop is optimized for both iPhone and iPad with scaled UI and layout.
Is my data collected?
No. WordDrop does not collect, transmit, or share any personal data. Everything is stored locally on your device.
How does scoring work?
Each letter has a point value (like Scrabble). Your score is multiplied by word length and combo chain. Longer words also clear tiles from the board as a bonus reward.
What happens if I repeat a word?
Repeated words are rejected entirely — no score, no submission. Your combo resets to 0 and you see a "REPEATED" warning. The game rewards vocabulary diversity.
How do I request a refund?
All purchases are processed through Apple. To request a refund, visit reportaproblem.apple.com or contact Apple Support.
Still Need Help?
Get in touch and we'll get back to you as soon as we can.